Clear money rules, in one page.

This policy is part of the Terms of Service. Prices, currencies and included allowances are always the ones shown by the live plan catalog on the Pricing page when you order.

Status. This is the current operative version of this document — an owner-approved company document that applies to your use of Kyntra today. It has not been reviewed by licensed counsel; professional legal review is planned, and this page will record that review when it completes. Material changes are announced as described in the Terms of Service.

VERSION refunds-2026-09-01 · LAST REVISED · 1 SEPTEMBER 2026

1. How billing works

Paid subscriptions are charged in advance through Stripe for the interval you chose, and renew automatically until cancelled.
Usage allowances included in a plan reset per the catalog's stated policy, have no cash value, and unused allowance does not roll over or convert to refunds.
Taxes are added where we are required to collect them. Your invoice comes from Stripe on our behalf.

2. Cancelling

Cancel any time in the product's billing settings. Cancellation takes effect at the end of the paid period already charged: you keep access until then, and no further renewals are charged. We do not charge cancellation fees.

3. First-month guarantee

If Kyntra is not right for you, your first month on your first paid subscription is refundable, no questions asked. Ask within that first month from your account email — via the product's billing settings or hello@atl4s.ai — and we refund that payment in full.

4. Statutory withdrawal rights

Kyntra is sold for business use, which most withdrawal regimes do not cover. If you nonetheless qualify as a consumer under mandatory law (for example the EU 14-day withdrawal right for digital services), those statutory rights are unaffected by this policy: tell us within your statutory window at hello@atl4s.ai and we honor what the law grants, which may be reduced by law in proportion to service already performed at your request.

5. Other refunds

Beyond Sections 3 and 4, payments are non-refundable except where the Terms or mandatory law provide otherwise.
If we materially failed to deliver the service you paid for, contact us — we would rather fix it or refund it than argue.
Refunds go to the original payment method via Stripe; banks typically post them within 5–10 business days.

6. Failed payments and chargebacks

If a renewal payment fails we may retry it and notify you; sustained failure can lead to downgrade or suspension after notice, per the Terms.
Before disputing a charge with your bank, contact us — a chargeback on a charge we would have refunded anyway only adds weeks and fees for both of us. We respond to every billing question from your account email.

7. Price changes

Changes to your plan's price or allowances take effect no earlier than your next renewal, with at least 14 days' notice, per the Terms. If you do not agree with a change, cancel before that renewal and it never bills.